Returns & Refunds Policy

At Newland Fluid Power PTY LTD, we are committed to customer satisfaction and adhere strictly to the requirements of the Australian Consumer Law. The following policy outlines our process for returns, refunds, and exchanges.

1. Your Rights Under Australian Consumer Law

We will refund, credit, or exchange products in accordance with your rights under the Australian Consumer Law. This includes cases where products are faulty, not as described, or do not perform as expected.

2. Reporting an Issue

If you have received a product that is incorrect, faulty, or has missing components, please contact us at info@newlandfluidpower.com.au before sending the item back. We will guide you through the process and arrange for a replacement, refund, or credit where appropriate.

3. Return Shipping Costs

Unless otherwise agreed, the buyer is responsible for all return postage costs. However, if your return is approved due to a confirmed fault or warranty issue, we will reimburse your return postage—please keep your postage receipt as proof of cost.

4. Change of Mind Returns

We accept returns for change of mind only if the item is:

• Unused and unopened

• In its original packaging and condition

In these cases:

• The buyer covers return shipping costs

• A restocking fee may be applicable

• Items damaged, used, or altered by the buyer cannot be returned

5. Refund Process

All refunds will be issued to the original payment method. For example, if you paid via PayPal, your refund will be processed through PayPal.

If you have any questions about this policy or need assistance with a return, please don’t hesitate to contact us.